Six channels with published response targets. Trust and safety reports are triaged within the hour, whatever the time of day.
Pick the enquiry type carefully — it determines which team receives this and how fast it is answered.
The fastest route for anything about using the platform. The help centre covers most operational questions, and in-app support opens with your project context already attached so you do not have to restate it.
Credential falsification, plagiarised portfolio work, stolen designs, misuse of confidential information, unsafe technical advice, misrepresented licence status or payment fraud. Reports are triaged by a human within the hour.
Escrow questions, milestone release, refunds, invoicing and formal resolution cases. Escrowed funds remain held while a case is open, so raising a case does not put money at risk.
Private talent pools, spend controls, MSA and PO support, SSO, security review and compliance requirements. Routed to an engineering sourcing lead rather than a general sales queue.
Software vendors, professional associations, universities, testing laboratories, certification bodies and EPC firms. Read by the partnerships lead directly.
Media enquiries, interview requests, brand assets and the approved boilerplate. Analyst and research enquiries route separately.
Postal addresses are for correspondence. Operational enquiries are always faster through the channels above than by post.
